Last mile delivery is the flow of goods from a Warehouse center such as a common transportation’s warehouse to the last delivery destination which is mostly a residence and work place.
Last Mile Delivery has become a fundamental part of fulfillment. As sellers promise for same or next day delivery, they are always looking for Logistics Service Provider companies that handle the final part of the delivery to the customer.
White glove service is offered by some last mile delivery companies in order to give a complete customer experience.
White Glove services specifies to the doorstep delivery. Sometimes White Glove services include installation of a product that a buyer has purchased such as furniture that is too heavy and requires a few people to carry and place inside a home. Many online sellers provide these services to their clients which gives a good customer experience and therefore customer loyalty.
Take an example of last mile delivery, let us consider you live in Delhi NCR and have purchased a Television from an online seller, the Television shipped from another state. You are living in a closed community where big commercial trucks are not allowed and you are expecting delivery to your home. The seller will ship the Television to a distribution center in your city and then appoint the services of a last mile delivery logistics company in Delhi Ncr to deliver to your home and install the Television.
Last mile delivery is provided by some of the Warehouse and Logistics companies as part of their logistics Services.
Last Mile Delivery and Omni channel fulfillment
With the expansion of Omni channel fulfillment, Last Mile Delivery and Third Party Logistics company has become an area of interest for sellers and has been unified into their fulfillment channels. Due to the overflow in online orders, traditional delivery methods are just not sufficient. The Customers are demanding for rapid delivery. The Logistics companies are also providing the customer to choose many delivery options. The expected rising in online sales is expected to distance across a variety of goods types which might rule the delivery option used.
Logistics Companies
It is almost inaccessible for most common carriers to manage the last delivery in all areas of the India; it is like developing a whole new business with its own infra structure. Common carriers have selected to outsource that part of the Last Mile delivery process to: 3PL Logistics Companies
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